Casa San Carlos Lodge

Privacy Policy – Travel Girls Club

Effective Date: January 2025.

At Travel Girls Club, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and community.

1. Who We Are

We are Travel Girls Club, a community-based travel brand designed to connect and inspire women to explore the world together. Our website is hosted by Hostinger and we are based in Europe. We have partnered with Passporter Technologies S.L. (Passporter), a GDPR-compliant travel agency and app based in Spain, which manages the planning, reservation, and logistical execution of our trips through its platform: https://passporterapp.com.

2. Information We Collect

We and Passporter may collect the following categories of personal data:

• Name and surname
• Email address
• Country of residence
• Payment information (processed via Stripe)
• Passport or ID information (for bookings)
• Dietary requirements and health data (if relevant to your travel experience)
• Emergency contact information
• Location data (shared voluntarily within the app)
• Images, posts, and comments you choose to share on the Passporter platform
• Usage data collected via cookies or similar technologies
• Social media handles (if you share them)

The exact data collected depends on your use of our website and trip services.

3. How We Collect Information

Your data may be collected through:

• Forms on our website (trip applications, contact forms, newsletter sign-ups)
• Passporter app usage
• Trip bookings and payments
• Voluntarily shared content (images, stories, reviews)
• Cookies and analytical tools

4. Use of Third-Party Tools

We may use third-party services to enhance user experience and improve our platform, including (but not limited to):

• Google Analytics – to analyze site traffic
• Meta Pixel (Facebook Pixel) – for targeted advertising
• Stripe – to securely process payments
• Mailchimp – for email marketing and newsletters
• Airtable – for managing travel logistics
• Passporter App – for itinerary management, customer profiles, and travel documentation
• These tools may collect data in accordance with their own privacy policies.

5. Why We Use Your Data

We use your personal data to:

• Facilitate trip booking, coordination, and customer support
• Personalize your travel experience and recommendations
• Communicate about upcoming trips, events, or news
• Send newsletters (only if you opted in)
• Ensure safety and comply with legal travel requirements
• Improve our app and community services
• Provide access to features such as location sharing and photo albums (optional)

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

As an EU resident, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, email us at: contact@travelgirls.club & info@passporterapp.com

8. Security Measures

We take appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or misuse.

9. Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

contact@travelgirls.club & info@passporterapp.com